Security Information

Golden Bridge Credit Union will never ask for your personal information, account details, or login credentials via email, text, or phone call.

At Golden Bridge Credit Union, protecting your financial information is our top priority. Learn about the security measures we have in place and steps you can take to keep your accounts safe.

Last updated: April 4, 2025

How We Protect You

Advanced Encryption

We use industry-standard 256-bit encryption to secure all data transmitted between your device and our servers.

Multi-Factor Authentication

We require additional verification steps beyond your password to ensure only you can access your accounts.

Continuous Monitoring

Our systems monitor account activity 24/7 for suspicious transactions and alert you to potential fraud.

Automatic Timeouts

We automatically log you out of digital banking sessions after periods of inactivity to prevent unauthorized access.

Protecting Your Accounts

Create Strong Passwords

Use unique, complex passwords that include a mix of letters, numbers, and special characters. Avoid using the same password across multiple sites.

Strong Password Example:

Tr0ub4dor&3

Mix uppercase, lowercase, numbers, and symbols. Aim for at least 12 characters.

Be Alert to Phishing Attempts

Be wary of unsolicited emails, texts, or calls asking for personal information or directing you to websites to enter account details.

Warning Signs of Phishing:

  • Urgent requests claiming problems with your account
  • Messages with spelling or grammar errors
  • Requests for personal information or credentials
  • Links to websites that look similar to but are slightly different from legitimate ones
  • Unexpected attachments

Keep Your Devices Secure

  • Keep your operating system and applications updated with the latest security patches
  • Install and maintain reputable antivirus and anti-malware software
  • Never access your accounts on public or shared computers
  • Use a secure, private internet connection when banking online
  • Enable device-level security features like fingerprint, face ID, or PIN

Monitor Your Accounts Regularly

Check your accounts frequently and set up alerts for transactions. Review your statements and report any suspicious activity immediately.

Report Suspicious Activity

If you notice unauthorized transactions, receive suspicious communications claiming to be from Golden Bridge, or suspect your account information has been compromised:

  1. Contact our Fraud Prevention team immediately at (800) 555-9876
  2. Change your password immediately
  3. Forward suspicious emails to phishing@goldenbridge.com

Serving our community with innovative banking solutions since 1985. We're committed to your financial success.

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123 Financial Way Prosperity, CA 94103

(800) 555-1234

info@goldenbridge.com

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