Privacy Policy

Last updated: April 4, 2025

At Golden Bridge Credit Union, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with us in any way. Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

  • Contact information (name, email address, mailing address, phone number)
  • Account information (account number, username, password)
  • Social Security Number or Taxpayer Identification Number
  • Date of birth and government-issued identification
  • Financial information (income, assets, liabilities, transaction history)
  • Employment information
    Information from applications for our products and services

Usage and Technical Information

When you access our website or mobile application, we may automatically collect certain information about your device and usage, including:

  • Device information (IP address, browser type, device type, operating system)
  • Usage data (pages visited, time spent on site, click patterns)
  • Location information (with your consent)
  • Information collected through cookies and similar technologies

How We Use Your Information

We may use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Processing transactions and sending related communications
  • Verifying your identity and processing applications
  • Managing your accounts and providing customer support
  • Sending administrative messages and updates
  • Marketing our products and services (subject to your preferences)
  • Conducting research and analysis to improve our offerings
  • Detecting, investigating, and preventing fraudulent or unauthorized activities
  • Complying with legal obligations and enforcing our policies

Information Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

  • With service providers who perform services on our behalf
  • With financial partners to provide joint products or services
  • When required by law or to protect our rights or the rights of others
  • In connection with a merger, acquisition, or sale of assets
  • With your consent or at your direction

California Privacy Rights

If you are a California resident, you have certain rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
  • The right to know what personal information we collect
  • The right to delete personal information we have collected
  • The right to opt-out of the sale of personal information
  • The right to non-discrimination for exercising these rights
To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.

Cookies and Tracking Technologies

We and our service providers use cookies, web beacons, and similar technologies to track information about your use of our website and services. We may combine this information with other personal information we collect from you. You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our services.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage you to take steps to help protect your personal information, such as choosing a strong password, keeping your login information confidential, and signing out of your account after use.

Children's Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on our website with an updated “Last Updated” date. Your continued use of our services after such changes constitutes your acceptance of the revised Privacy Policy.

Serving our community with innovative banking solutions since 1985. We're committed to your financial success.

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